Refund policy

Return and Refund Policy

At B&G COMPANY PTY LTD, we want your kitchen to be as organized, fresh, and hassle-free as possible. We take immense pride in providing durable, high-quality kitchen essentials—from our airtight food sealing clips to our precision peelers and space-saving fridge storage boxes. If a product does not meet your expectations, our straightforward return and refund policy is here to guide you.

30-Day Happiness Guarantee

We offer a 30-day return window from the date your package is delivered. To be eligible for a return, your kitchen tools or storage containers must be:

  • In the same condition as when you received them (unused, unwashed, and undamaged).

  • In their original packaging with all original labels, inserts, and accessories intact.

  • Accompanied by the original receipt or proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Items that show obvious signs of use, washing, or food exposure.

  • Products damaged due to improper handling, dropping, or extreme thermal shock (e.g., placing non-freezer-safe containers in deep freezers).

  • Items purchased during clearance or final sale promotions.

How to Initiate a Return

  1. Contact Us: Reach out to our Customer Care team at [email protected] within 30 days of receiving your package. Please include your order number, product photo(s), and a brief explanation of why you wish to return the item.

  2. Review & Authorization: Our team will review your request within 1–2 business days. If approved, we will send you a Return Authorization Code and complete instructions on how to ship your item back.

  3. Ship Your Package: Package your item securely to prevent damage during transit. Please send your return to our official return facility:

Return Address:

B&G COMPANY PTY LTD

Attn: Simone Gibb (Returns Dept)

6/161 Cambridge St, West Leederville, WA 6007, Australia

Note: Unless the return is due to a product defect or shipping error on our part, customers are responsible for paying their own return shipping fees. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of un-tracked packages.

Refunds & Processing

Once your return is received and thoroughly inspected at our Western Australia warehouse, we will notify you via email regarding the approval status of your refund:

  • Approved Refunds: The refund amount will automatically be applied to your original method of payment within 5–7 business days.

  • Shipping Fees: Original shipping charges (if applicable) are non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your kitchen items upon arrival. If you receive a cracked storage box, a broken clip, or the wrong peeler model, please contact us immediately at [email protected] within 48 hours of delivery. Include photos or a short video demonstrating the damage. We will promptly issue a free replacement or a full refund at no extra cost to you.