Privacy policy
Privacy Policy
B&G COMPANY PTY LTD ("we", "us", or "our") operates 1rbtbe-04.myshopify.com. We are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy outlines how we collect, use, protect, and handle your personal data when you browse our site, purchase our kitchen gadgets, or communicate with us.
Information We Collect
When you interact with our store, we collect several types of information:
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Personal Information You Provide Directly:
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Contact details: Name, email address, phone number, shipping address, and billing address.
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Transactional details: Order history, payment confirmation codes (we do not store raw credit card numbers; payment data is securely processed via Shopify-integrated encryption gateways).
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Customer Support: Any information or email attachments you share when reaching out to Simone Gibb or our support team at [email protected].
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Automated Technical Data:
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IP address, browser type, device identifiers, operating system, time zone, and referring URLs.
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Browsing behavior, such as pages viewed, kitchen products clicked on, time spent on pages, and cart abandonment data.
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How We Use Your Information
We process your personal information to deliver an optimal shopping experience:
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Order Fulfillment: To process transactions, pack your food clips, peelers, or storage boxes, ship orders, and send tracking information.
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Customer Support: To resolve queries, process returns, or assist with product usage guidelines.
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Store Improvement: To analyze traffic patterns and site interactions to optimize layout, enhance mobile responsiveness, and introduce products that best serve your home needs.
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Communication: To send order updates, security alerts, and administrative notices.
Data Sharing and Disclosure
We respect your privacy and never sell, rent, or trade your personal details to third parties for independent marketing purposes. We only share information with trusted third-party service providers essential to operating our business:
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Shopify: Our e-commerce hosting platform.
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Logistics & Postal Partners: Carriers (such as Australia Post, DHL, FedEx, or local couriers) who require your delivery address and contact number to transport your orders.
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Legal Compliance: When required by law, court order, or governmental regulation to protect our legal rights, property, or customer safety.
Cookies and Tracking Technologies
Our store utilizes cookies—small text files saved on your device—to remember your shopping cart items, keep you logged in, and analyze website traffic. You can disable cookies in your browser settings; however, doing so may disable certain features of our web store (such as saving items in your cart).
Data Security & Retention
We enforce strict industry-standard technical and organizational security measures to protect your personal information. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal, accounting, and tax regulations.
Your Rights
Depending on your location, you have the right to access, update, correct, or request the deletion of your personal data held by us. To exercise any of these rights, please email us at [email protected].